Frequently Asked Questions
Everything you need to know about buying and selling on Swapy.gg.
How do I track my order?
You can track your order through your dashboard under the “My Orders” section.
What payment methods are accepted?
We accept credit cards, debit cards, PayPal, and mobile banking payments.
Can I cancel my order?
Yes, you can cancel your order before it is processed by the seller.
How long does delivery take?
Delivery typically takes 1–5 business days depending on your location.
Do you offer refunds?
Refunds are available if the item arrives damaged or is not as described.
How do I list a new product?
You can list products from your seller dashboard under the “Add Product” section.
When do I receive payments?
Payments are released 48 hours after the order is delivered and confirmed.
Can I edit my product after publishing?
Yes, you can edit product details at any time from your product list.
How do I handle order cancellations?
Order cancellations can be managed from the “Orders” section on your dashboard.
Are there any selling fees?
Yes, a small commission fee is deducted from each successful sale.